• Subject Code :Sitxcom003a
• University     :
• Subject Name:

The performance metrics, abilities, and experience needed to address conflict situations with customers and co-workers are described in this section. This unit of study mainly focuses on dealing with the conflict situations that may arise in an organisation. It also refers to the process of resolving escalated concerns. It does not include formal negotiating, consulting, or arbitration. Effective dispute resolution and supervision are required to…