• Subject Code :Sitxccs008
• University     : Australian Institute Of Technical Training
• Subject Name: Hospitality Management

SITXCCS008 is one of the well-known units of study that demonstrate the development and management of quality customer service practices. Service quality is a measure of customer satisfaction from the perspective of business administration. It shows up in every interaction with customers. Past experiences, word of mouth, and marketing messages help customers create service expectations. Management in quality services sometimes becomes a difficult…