A famous saying by Ross Perot and David Bakke, "Spend a lot of time talking to customers face-to-face. You would be amazed how many companies don't listen to their customers."
It is essential to deal with the complaints of customers. The main reason behind the customer's complaints is the difference between the customer's expectations and the services he was offered originally. The consumer's complaints cannot be avoided but should be dealt with…
This unit focuses on the knowledge and understanding necessary for contributing to the operations of the Organisations by identifying the risk involved in the business. It includes identifying the risks and mitigating them by assisting the management of the Organisation.
It involves identifying or recognising the risk related to the requirements of the task to be performed and accessing the policies of the Organisation for encountering the risk.…
